Refund policy

SPOSARA – Return & Refund Policy

1. General Policy

By placing an order on SPOSARA, you agree to the terms outlined in this Return & Refund Policy.

All sales are considered final, except where explicitly stated below.

2. Delivery Time Agreement

Estimated delivery time: 4–20 business days

By purchasing from SPOSARA, you agree that:

  • Shipping times are estimates, not guarantees
  • Delays may occur due to external factors (carriers, customs, demand)

➡️ Delays within this timeframe do NOT qualify for refunds, cancellations, or chargebacks

3. Final Sale & Discounted Items

  • All discounted, promotional, or sale items are FINAL SALE
  • These items are not eligible for refunds, returns, or exchanges under any circumstances

4. Shipping Protection (Important)

SPOSARA offers optional Shipping Protection at checkout.

If Shipping Protection is purchased:

You are eligible for:

  • Replacement or refund in case of:
    • Lost packages
    • Damaged items
    • Stolen deliveries (when applicable)

If Shipping Protection is NOT purchased:

  • The customer assumes full responsibility once the order is shipped
  • SPOSARA is not liable for:
    • Lost packages
    • Damaged items
    • Delivery issues caused by carriers

➡️ No refunds or replacements will be issued in these cases

5. Refund Eligibility

Refunds are only considered under the following condition:

  • The item arrives defective due to a manufacturing issue

Requirements:

  • Claim must be submitted within 7 days of delivery
  • Clear photo or video proof must be provided

6. Non-Refundable Situations

SPOSARA does not provide refunds or returns for:

  • Buyer’s remorse
  • Incorrect address provided by customer
  • Failure to read product details
  • Shipping delays within stated timeframe
  • Items used, worn, or not in original condition
  • Orders without Shipping Protection (for delivery-related issues)

7. Chargebacks & Dispute Policy

SPOSARA has a strict zero-tolerance policy for fraudulent disputes.

By purchasing, you agree that:

  • You will contact our support team before initiating any chargeback

Filing a chargeback without prior contact may be considered:

  • Fraudulent behavior

All disputes will be fully contested with evidence including:

  • Order confirmation
  • IP address verification
  • Payment authorization
  • Tracking number & delivery confirmation

We reserve the right to:

  • Submit evidence to your bank/payment provider
  • Report fraudulent activity
  • Block future purchases

8. Agreement to Terms

By completing your purchase on SPOSARA, you confirm that:

  • You have read and agreed to this policy
  • You understand delivery timelines
  • You accept all refund and chargeback conditions

9. Legal Notice

This policy follows standard U.S. e-commerce practices.

SPOSARA reserves the right to:

  • Interpret and enforce this policy at its sole discretion
  • Take action against abuse, fraud, or misuse to the fullest extent permitted by law

10. Contact

For support, please contact us before taking any action:

📧 contact@sposara.com